General Terms & Conditions

1. Legal Information

The following General Terms and Conditions (hereinafter referred to as "T&Cs") govern the relationship between Viktor Jamrich Enterprises s.r.o., a company registered in Slovakia with its registered office at 10, 914 43 Dolná Poruba, Slovakia, VAT ID SK2120415561 (hereinafter referred to as "the Company"), and its clients (hereinafter referred to as "Client" or "Clients").

These T&Cs apply to the sale of GPS tracking devices (hereinafter referred to as "Devices") and the provision of GPS tracking subscription services (hereinafter referred to as "Services"). By purchasing Devices or subscribing to Services, Clients agree to these T&Cs.

Date: January 12, 2025

2. Services Offered

The Company provides a GPS tracking subscription service that enables Clients to track, record, and gain insights from data collected from their vehicles.

Clients are required to purchase or rent specialized hardware Devices separately. The Devices are shipped within the EU and must be installed by the Client in their vehicles according to the provided manuals.

In addition to the core tracking service, the Company may offer additional paid add-ons to enhance the functionality of the Services.

3. Applicability

These T&Cs apply to:

  • The sale or rental of Devices.
  • The provision of subscription-based GPS tracking Services.

Recurring charges apply to the Services. The Client will be billed for each active Device, regardless of whether the Device is currently connected to a vehicle or not, as each Device incurs mobile network costs.

4. Payment Terms

4.1 Hardware Payments

  • Clients may purchase Devices through one-off payments or payment plans.
  • Alternatively, Clients may opt to rent Devices for a recurring fee.

4.2 Subscription Payments

  • The core GPS tracking Service is subject to recurring charges. Payment intervals may be monthly, quarterly, semi-annual, or annual, as agreed upon in the Client’s contract.
  • Recurring service charges apply not only for active Devices but also for any reserve Devices held by the Client.

4.3 Trial Period

  • The Company offers a trial period during which Clients can receive sample Devices. The Client must pay for these Devices as collateral.
  • The Services are free of charge during the 30-day trial period.
  • Clients may return the Devices within the trial period to receive a full refund of the collateral. If the Client decides to continue using the Services after the trial period, the collateral payment will be retained, and the regular subscription fees will apply.

4.4 No Refunds Policy

  • As the Company operates in a B2B environment, all sales of Devices and Services are final. No refunds will be granted for purchased Devices or subscription Services.
  • In the event of a defective Device, the Company will offer either a full refund upon receipt of the defective Device or a replacement Device shipped at the Company’s expense.

4.5 Client Obligations

  • Clients must pay all invoices in full and on time.
  • Failure to settle outstanding balances may result in debt collection or legal proceedings.
  • Past-due balances that remain unpaid will be transferred to a third-party debt collection agency.

5. Client Obligations

Clients agree to the following obligations:

  • Clients must not disassemble or reverse engineer any Devices.
  • The SIM cards provided within the Devices must not be removed or replaced.
  • Clients are responsible for installing the Devices in their vehicles according to the provided manuals. The Company will offer support via live chat or phone if needed.
  • Devices can only be used with the Company’s Services and cannot be connected to any other service provider.
  • Clients are responsible for complying with all applicable data privacy and protection regulations, including ensuring that the tracking of vehicles and drivers is lawful within their jurisdiction.

6. Limitation of Liability

The Company assumes no responsibility for:

  • The misuse of Devices or Services by Clients.
  • Any illegal activities conducted using the Devices or Services.
  • Violations of privacy regulations by Clients.

The purpose of the Devices and Services is to track and manage business vehicles and assets. Any other use is not authorized, and the Company disclaims any liability for such unauthorized use.

In the event of a rare Device malfunction or incompatibility with the vehicle, the Company shall not be liable for any resulting damages.

7. Governing Law & Disputes

These T&Cs are governed by the laws of Slovakia. Any disputes arising from these T&Cs shall be resolved in any competent court in Slovakia.

8. Privacy & Data Protection

The Company collects and processes personal data in accordance with its Privacy Policy, available at: https://getremoted.eu/en/privacy-policy.

Clients are advised to review the Privacy Policy to understand how their data is collected, processed, and protected.

9. Termination & Cancellation

9.1 Termination by the Client

  • Clients may terminate their service contract with a minimum of two months' notice, unless otherwise agreed in their individual contract.
  • If a Client has a commitment period, they may only terminate the contract early by paying 100% of the remaining commitment.
  • Failure to pay the remaining commitment will result in debt collection or legal proceedings.

9.2 Post-Commitment Period

  • After the commitment period ends, Clients may choose to:
  • Continue the Services with no commitment.
  • Renew the Services with a new commitment period, which may offer more favorable terms.

Clients wishing to discontinue the Services must provide a two-month notice or comply with any notice period specified in their individual contract.

10. Intellectual Property

The Company retains full ownership of all intellectual property rights associated with its software and hardware products.

Any customizations or additions to the software or hardware, commissioned by a Client, shall remain the intellectual property of the Company.

11. Additional Clauses

11.1 Force Majeure

The Company shall not be held liable for any failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, wars, acts of terrorism, or government actions.

11.2 Prohibited Uses

Clients are prohibited from using the Devices and Services for any illegal activities or any purpose that violates the laws of the respective jurisdiction where the Devices are used.

12. Final Provisions

By purchasing Devices or subscribing to the Services, the Client acknowledges that they have read, understood, and agreed to these T&Cs.

The Company reserves the right to amend these T&Cs from time to time. Clients will be notified of any changes, and continued use of the Services will constitute acceptance of the updated T&Cs.